Frequently Asked Questions
Explore answers to common questions about our eBikes, eScooters, delivery, returns, and more!
Orders and Payments
What payment methods do you accept?
We accept PayPal, all major credit and debit cards, and PayPal Credit (0% interest options available).
I haven’t received my order confirmation—what should I do?
Check your spam or junk folder, as confirmation emails can sometimes end up there. If it’s still missing, contact us at support@ebreeze.co.uk, and we’ll sort it out promptly.
How do I cancel my order?
Email us at support@ebreeze.co.uk as soon as possible to cancel your order.
Before dispatch: Full refunds are processed without any fees.
After dispatch: Fees may apply. Refunds are issued to your original payment method.
Do you offer finance options?
Yes! We offer PayPal 0% Credit, allowing you to split your payment into three manageable installments. Simply choose PayPal at checkout and follow the steps.
Delivery
What delivery options do you offer?
We provide free delivery to UK mainland on all orders over £500.
Do you deliver to UK non-mainland addresses?
Absolutely! Contact us at support@ebreeze.co.uk, and we’ll provide a quote and estimated delivery timeframe.
How quickly will I receive my order?
Delivery times depend on the product. Please check the specific product page for detailed delivery information.
Returns
Can I return my order?
Yes, you can return items within 30 days of receiving them as long as:
The product is unused.
It’s in its original packaging.
Please refer to our Refund Policy for full details.
How do I cancel my order?
Email us at support@ebreeze.co.uk immediately after purchase. If the order hasn’t been dispatched yet, we’ll refund you in full.
What People Really Want to Know
Can I test ride your bikes?
No, as an online-only retailer, we don’t offer test rides. Instead, we pass on the savings of not running physical stores directly to you through our Best Price Guarantee. If a test ride is essential, local bike shops might be able to assist.
Why don’t you have many reviews yet?
We value authentic reviews. While we’re a newer retailer, the bikes we sell are trusted and reviewed by customers worldwide. Unlike larger retailers, we don’t automate or outsource customer service. At eBreeze, you’ll always deal with real people who care about your experience.
What if something goes wrong with my bike?
We’re here to help!
Fault on delivery? We’ll arrange a replacement at no cost.
Issue after riding? We’ll help determine if it’s a warranty claim. Regular servicing at your local bike shop is recommended, but if major issues arise, we’ll coordinate repairs or replacements.
How do I choose the right size?
Our product descriptions include height and weight guidance to ensure the perfect fit. Some models offer multiple frame sizes for additional flexibility.
Is my battery safe?
Yes! At eBreeze, we only partner with trusted brands that use high-quality materials. We avoid low-cost imports to prioritize your safety and our reputation.
To maximize safety:
Always buy new.
Service your eBike annually.
Only use the charger provided by the manufacturer.
For further questions, reach out to us at support@ebreeze.co.uk. We’re here to help!