Shipping & Delivery

Order Confirmation & Pre-Authorization

Payment Pre-Authorization: When you place an order, we will pre-authorize your payment method to confirm the availability of funds. No payment is charged at this stage. Stock Verification: Our team will check the availability of your selected items. If any product is backordered or delayed, we will cancel the pre-authorization and notify you right away.

Payment & Dispatch

Processing Payment: Once your order is confirmed, we will process your payment, and your card will be charged. We’ll then start preparing your order for shipment. Order Preparation Time: Orders are typically processed within 1-3 business days, with an expected delivery time of 2-4 business days after dispatch.

Tracking & Delivery

Tracking Information: You’ll receive tracking details via email within 24 hours after your order is dispatched, allowing you to monitor your delivery. Missing Tracking Information: If you don’t receive tracking details within 6 business days, please contact us at support@ebreeze.co.uk for assistance.

Handling Damages

Inspect on Arrival: We recommend inspecting your delivery as soon as it arrives. If your order is damaged:

Refuse Delivery: If possible, do not accept the damaged item.
Report Damage: Send clear photos of the damage to support@ebreeze.co.uk so we can start an insurance claim and resolve the issue quickly.