Returns & Refunds
At eBreeze, we are dedicated to ensuring your complete satisfaction with our products and your shopping experience. Please review our returns and refunds policy outlined below.
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at returns@ebreeze.co.uk.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@ebreeze.co.uk
Cancellation Window:
- You may cancel your order within 24 hours of placement without incurring any additional fees.
Dispatched Orders:
- If your order has been dispatched and you wish to return the item, please note that you (the buyer) will be responsible for any return shipping costs.
Refund Method:
- Any approved refunds will be processed using the same payment method used for the original purchase.
If you have any questions or need assistance with your order, please don't hesitate to contact us at eBreeze. We value your business and look forward to serving you in the future.
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