Warranty Policy

At eBreeze, we are committed to offering top-quality e-bikes and e-scooters from trusted manufacturers, backed by our comprehensive warranty policy.

e-Bike Warranty Coverage

- Battery, Motor, Controller, Frame: 12 months
- Other Accessories**: 3 months (e.g., lights and chargers)

e-Scooter Warranty Coverage

- Battery, Motor, Controller: 6 months
- Frame**: 12 months

Exclusions

- Wear-and-Tear Parts: Regular wear items like brakes and tires are not covered.
- Damage Due to Human Factors: Misuse, poor maintenance, unauthorized modifications, or improper storage are excluded.

Submitting a Warranty Claim

1. Contact Support: Reach us at support@ebreeze.co.uk with your purchase details.
2. Provide Details: You may be asked to provide photos or additional information for claim assessment.
3. Resolution: Once approved, we’ll facilitate repair or replacement as necessary.

Important Notes

- Claim Evaluation: All claims are subject to eligibility evaluation.
- Original Warranty Period: Repairs or replacements do not extend the initial warranty period.
- Non-Transferable: The warranty applies only to the original purchaser.

Disclaimer

This warranty policy is provided as a general guideline and is subject to change. Please refer to the specific warranty terms included with your eBreeze product for the most current and applicable details.

For questions, contact support@ebreeze.co.uk.